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FREQUENTLY ASKED QUESTIONS

 

ORDER RELATED                  

 

WHY HAVE I NOT RECEIVED MY PRODUCT YET?

A few items have longer expected delivery date. It would be ideal if you check the normal delivery date of the item, you have ordered on the site. In the event that the expected delivery date is past due, there may be some unexpected conditions because of which your order can't be delivered. We will send you an email or call you to inform about such delays.

HOW DO I TRACK THE STATUS OF MY ORDER(S)?

You can track using the AWB number provided in your bill, using the link https://www.shiprocket.in/shipment-tracking/#track

DO I HAVE TO PAY ANY SHIPPING OR DELIVERY CHARGES?

Free delivery for order value above INR 499. For order value below INR 499, shipping charge of INR 99 will be applicable.

WHICH COURIER COMPANY DO YOU USE FOR DELIVERY?

We have tied up with Shiprocket as our Logistics Partner.

THE DELIVERY OF MY ORDER IS DELAYED. WHAT SHOULD I DO?

Generally orders are delivered on time. But in case of any delays, we will notify you in advance.

WHAT SHOULD I DO IF MY ORDER IS APPROVED BUT HASN'T BEEN SHIPPED YET?

Generally if orders are not shipped after 3 days of order approval, we will refund your order.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

We will notify you via sms/email/in-app notification

HOW QUICKLY CAN I GET MY ORDER DELIVERED?

Expected delivery will be mentioned while placing the order.

MY ORDER STATUS SHOWS 'OUT FOR DELIVERY', BUT I HAVEN'T GOT IT YET. WHEN WILL I GET IT?

You need to wait till maximum 8pm. And if for certain reason our delivery partner is not able to deliver due to some unforseen reason, we will notify you about the same via SMS/email/In-app notification.

 

REFUND RELATED


WHEN WILL I GET MY REFUND?

For prepaid orders it takes typically 7-10 working days to reflect in your bank account. For COD orders it takes 3-4 working days to process refund once we have received the item back at our warehouse.

 

PRODUCT RELATED

ARE THERE ANY GUIDELINES FOR WRITING PRODUCT REVIEWS?

No vulgar content should be posted in product reviews.

 

PAYMENT RELATED

CAN I PAY WITH ANY CREDIT OR DEBIT CARD?

Yes we accept all Domestic and International Credit & Debit cards.

CAN I USE THE CASH ON DELIVERY PAYMENT OPTION FOR EVERY PRODUCT I BUY ON BIBICART?

Yes you can use cash on delivery for every product you buy on Bibicart.

CAN I USE CREDIT/DEBIT CARD OR NETBANKING TO PAY ON BIBICART THROUGH THE BIBICART APP?

Yes you can use credit/debit card or netbanking to pay on Bibicart through the Bibicart app.

 

SHOPPING RELATED

IS IT NECESSARY TO HAVE AN ACCOUNT TO SHOP ON BIBICART?

No its is not necessary to have an account. But to avail advanced services like tracking, cancellation, replacement, refund and other features, we recommend you to create an account on Bibicart.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

No you cannot.

Are there any hidden charges when I shop on Bibicart?

No there are no hidden charges.

 

SHIPPING RELATED

WHY CAN'T I GET SOME ITEMS SHIPPED TO MY LOCATION?

That is usually because our delivery partner may not be able to provide service to certain pincodes.

Mobile No. Without Country Code i.e 9898989898
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